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Announcement: We will move to a new support system soon!
Posted by Alice Nguyen on 22 December 2015 01:43 PM

Hi friends,

Welcome back to Magestore Support System!

Just a quick announcement for all you guys that since December 22nd, 2015, Magestore will move to a new support system; thus, if you guys have any question or problems related to our products, you can always reach us here at our new address: 

or just click on the "Submit a Ticket" button and you will be redirected to the new support page. Cool, right?

With the desire of providing the best support and service for our customers, we truly hope that you will have great experience with our new support system.

This is quite new but don’t worry; here are some starting tips for you :)


This is your first time at Magestore helpdesk?

For any question related to our products, policy or payment methods, there’re 2 ways for you to get the answer:

*Option 1: Search in our Knowledgebase – Just type your question into the Search box.

This is the fastest way for you to get the answer you want. Besides, our knowledgebase is frequently updated so you may easily find some great tips or advices for your site as well :)

*Option 2: Submit a Request

In case your question/problem is kind of unique and hasn’t been found in Knowledgebase yet, just submit a ticket to our support team and we will contact back to you with solution.

Let’s check this out on our new support site!


You got our support before and now you come back for existing issues?

In that case, please be assured that your tickets still be kept safely in our old system. You can always login to your old account to check them whenever you need and if you reply to the previous emails your message will be directed to our new system and we will still support you as normal.

If you still need further support , feel free to send me your question at and I’ll be happy to help you out.

Thanks for being with us in this 2015. Merry Christmas and Happy New Year!

All the best,

Alice N.


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Dear customer,

The biggest sale season of the year is coming sooner and sooner, have your site been well prepared for it? If not yet, don’t worry, we would like to introduce to you the whole set of extensions which will boost your site instantly!!!

Let’s see what we have in this collection:




- Gift Card: When customers don’t even know which gifts to buy for their friends, gift cards are always the best choice. Buy it & get 150+ FREE Gift Card templates for big holidays.
- Promotional Gift: Some promotional campaigns like “Buy 2 cakes, get 1 free” or “Purchase this coat at 50% off just for today” always have undeniable attraction to customers. With this extension equipped, you can make your campaign sell with flexible promotion rules & show it lively on site by using 100+ FREE promotion icons attached.
- Gift Wrap: A must-have item. Who does not love stunning wrapped holiday gifts?
- Reward Points: Giving customers points is an excellent way to make them coming back to your store for the next time and you can totally do this easily with this extension of us.
- Mega Menu: Navigate customers to focused products/campaigns as you expect by responsive menu. It helps customers find what they are looking for quickly & increase time on site, better user experience.
- Web POS: Your local stores are always under pressure during holidays? Create orders and make sales on-the-go or in-store 10 times faster with Web POS now (offline mode supported!).


And the most interesting thing here is, you will get 15% OFF when buying any 2+ modules in the collection. What’re you still waiting for?


Grab this chance now!!!


If you have any question or exclusive request, feel free to reach me via email or livechat system on from 7:30am to 4:30 pm (GMT+7)

All the bests,

Alice Nguyen


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Multi-stock support- New integration between WebPOS and Inventory is out now
Posted by Tracy Phung on 10 September 2015 04:52 PM

Dear customer,

We have been receiving a lot of requests from WebPOS/Inventory’s users for multi-stock feature. If you have a business running different warehouses & physical stores, you will be aware of how inconvenient and time consuming it is when checking if one product is available for customers or not.

From those feedbacks, we quickly recognized how important it is to find the solution then immediately started working to relieve the burden for store owners. Finally, we can now proudly introduce to you the mind-blowing integration between WebPOS and Inventory extension with the main updated features as below:

  • Control Of Your Inventory Across All Sales Locations: Inventory data will be synced seamlessly in real time between your storage & sales locations.

  • Line Up Your Staff Between Sales Locations And Warehouses: You can add sales staffs to a specific warehouse and grant them the permission to create shipments from that storage location.

  • Visualize Only What In Stock: The system filters displayed products by not only category but also the selected warehouse to ship. Unavailable or out-of-stock products will not be shown

  • Alert Before Placing Backorders: Avoid ordering products that are out of stock or not sufficient in stock by warning system.

All you need is now wrapped in the combo: WebPOS extension & Inventory Professional version

Want this system to work for your store?



If you have any question or exclusive request, feel free to reach me via email or livechat system on from 7:30am to 4:30 pm (GMT+7)

All the bests,


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Hi guys,

Welcome to Magestore’s support system. Since you visit this page, perhaps you are having some unclear questions or problems related to our products. Whether you have purchased our extensions or are interested in any of them, we are willing to assist you.
Our top priority is to satisfy you with the best support in the shortest time, thus we'd appreciate if you could follow some tips to cooperate with our support team better.

- For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

- For technical issues, please try to provide us as much information as possible so that we can solve the problem for you in the shortest time:

  • Your order information: License Serial of the purchased product at Magestore

  • FTP and Admin information (recommended)

  • Screenshots / Screencasts (please make notes on the images if possible)

  • Description of the errors

Please note that the maximum size of the file attached is 8 MB. If your files exceed this maximum, your email may not reach us.

After your ticket is created, we will answer you via email within 24h (48h if the ticket is submitted at weekend). Therefore if you don’t get our response within this time, there are 2 reasons which may cause the problem:

- Your ticket hadn’t been created successfully. Please ensure you get the notification email which confirms that your ticket has been created.
- Our response was transferred to your Spam box -> you should check your spam as well and mark our email as “Not spam”.

You also can submit ticket by sending email directly to our email address: Please check if you get the confirmation email from our system to ensure the ticket has been created successfully.

Thank you for your attention!

Magestore’s support team 

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